Free Shipping:
Our free shipping policy applies only to standard shipping. Expedited shipping requests will incur the full shipping cost. If you need expedited delivery, please email us with your purchase details, preferred shipping method, and desired delivery date.

Delivery Locations:
Enterprise delivers within the United Kingdom to individuals aged 18 or older with a valid UK address. We do not ship to the Isle of Man. For shipping to Jersey or Guernsey, please choose international shipping instead of the United Kingdom as your destination.

Standard Delivery:

• Delivery within 5 working days for in-stock items, pending payment clearance.
• Orders placed after 4:00 PM (Monday to Friday) will be processed the next working day.
• Orders placed over the weekend (Saturday-Sunday) will be processed the following Monday.
• A signature is required upon delivery, and someone must be available to receive the package during the delivery window.
• If a parcel arrives damaged, it must be signed for as "damaged" on the proof of delivery to ensure any claim is valid. All issues must be reported to Customer Service within 48 hours.

Express Delivery:

• 1-2 working days for in-stock items.
• Orders placed by 4:00 PM (Monday to Friday) qualify for Express Delivery, pending payment clearance.
• Orders made after 4:00 PM will be processed the next working day, with weekend orders processed the following Monday.
• Someone must be available to accept the delivery, and a signature will be required.
• Damaged parcels must be signed as "damaged," and claims must be reported to Customer Services within 48 hours.

Tracking Your Order:

• Registered Airmail: Tracking information becomes available 5-7 working days after shipment. If it is not visible immediately, try checking after 7 business days.
• Express Shipping: Tracking details are available within 1-3 working days after the package is dispatched.

For tracking updates or further assistance, please contact our customer service team via email.